Privacy Policy
Please refer to the Japanese regulations for official information.
TicketMe Inc. (hereinafter referred to as 'the Company') establishes the following privacy policy (hereinafter referred to as 'this Policy') regarding the handling of personal information of users (hereinafter referred to as 'Users') who use the service TicketMe (hereinafter referred to as 'the Service') provided by the Company.
The Company complies with the Act on the Protection of Personal Information (hereinafter referred to as 'the Personal Information Protection Act'), other related laws and regulations, and the General Data Protection Regulation 2016/679 (hereinafter referred to as 'GDPR'), as well as other related laws and regulations (including the UK General Data Protection Regulation), and provides the Service in accordance with this Policy.
Article 1 (Personal Information Controller)
1-15 New Toyo Building 3F, Motoakasaka 1-chome, Minato-ku, Tokyo
TicketMe Inc.
Representative Director & CEO Daisuke Miyashita
Article 2 (Sources of Personal Information)
1. The Company collects personal information of Users (including personally related information) from the following sources through the use of the Service.(a) Information directly obtained from Users of the Service① Information obtained at the time of registration for the Service (country of residence, name, furigana (only for residents of Japan), gender, birth month, postal code, address, phone number, email address)② Information obtained after completing registration for the Service (profile image)③ Information obtained when applying for withdrawal of sales proceeds (driver's license, My Number card, passport and other identity verification documents, bank account information)④ Information obtained through inquiries to the Company (name, email address, inquiry content and other content submitted to the Company)⑤ Information obtained when linked with LINE (LINE user ID, profile)⑥ In addition to the preceding items, information pertaining to the User obtained as necessary for the purpose of preventing unauthorized resale and identity verification, etc. (including facial and biometric feature information of the User)(b) Information indirectly and automatically obtained from Users① Information related to the terminal and communication environment used to access the Service (IP address, browser information, OS information, device language, login date and time, etc.)② Cookies(c) Information obtained from third parties① Information related to the User's environment and behavioral history is obtained using the services specified in Article 12 (Use of Information Collection Modules). Please refer to Article 12 for details.② Information related to payment transactions obtained by Stripe Japan, Inc. and GMO Payment Gateway, Inc. through the partial outsourcing of payment processing for the Service by the Company. These operators directly obtain Users' personal information through the Service and process it as independent personal information controllers and data controllers. Please refer to each operator's privacy policy for details.- Stripe Japan, Inc. Privacy Policy: https://stripe.com/jp/privacy- GMO Payment Gateway, Inc. Handling of Personal Information: https://www.gmo-pg.com/corp/security-handling/(d) Information associated with Users① Wallet addresses used on the blockchain2. For the use of Cookies, please also refer to the Cookie Policy separately established and published by the Company (https://ticketme.io/cookie-policy).
Article 3 (Purpose of Use of Personal Information and Legal Basis for Processing)
The purposes for which the Company collects and uses personal information, and the legal bases under the GDPR, are as follows.- Where processing is necessary for the performance of a contract For the provision and operation of the Service For payment processing of ticket fees and withdrawal processing of ticket sales proceeds in the Service For validity verification when Users use purchased tickets For communication and confirmation related to ticket transactions For necessary communications such as maintenance and important notices To allow Users to view, modify, delete their registration information and view their usage status For other exercise of rights and fulfillment of obligations arising between the Company and Users based on the Terms of Service- Where processing is necessary for compliance with legal obligations For identity verification of Users To identify Users who violate the Terms of Service or attempt to use the Service for fraudulent or improper purposes, and to refuse their use- Where processing is necessary for legitimate interests, such as improving User satisfaction and promoting continued use of the Service and the Company's new services To respond to inquiries from Users To provide customer support related to the Service To provide purchase information to ticket sellers To consider and implement improvements to the Service For the development of new services by the Company For measurement of advertising effectiveness To send emails about new features, updates, campaigns, etc. of services currently being used by Users, including the Service, and other services provided by the Company To respond to fraudulent activities To perform tracking using Cookies To perform ad delivery and exclusion settings for existing Users through customer match advertising, etc. For all data processing with the consent of Users
Article 4 (Handling of Personal Information of Minors)
The Company handles personal information of Users under the age of 18 based on the consent of the User's parent or other legal guardian. Users under the age of 18 are requested to obtain proper consent from their legal guardian before using the Service.
Article 5 (Cross-Border Transfer of Personal Information)
1. The Company may transfer Users' personal information from countries and regions within the EU to the Company's locations in Japan based on the adequacy decision regarding cross-border data transfer obtained by Japan.2. For the purpose of outsourcing the storage and handling of personal information obtained through the transfer specified in the preceding paragraph, the Company uses Azure services provided by Microsoft Corporation, and may transfer Users' personal information to the processor by entering into Standard Contractual Clauses (SCC), Data Processing Agreements (DPA), and other contracts with Microsoft Corporation as a 'processor,' and managing to meet the requirements of the GDPR.0. Microsoft DPA: https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA3. In addition to the transfers specified in the preceding paragraph, when transferring personal information from countries and regions within the EU to Japan and third countries outside the EU (excluding countries and regions that have obtained adequacy decisions) for the purpose of operating the Service (including information acquisition by payment processing companies) and maintenance, etc., or for other reasons, the Company confirms that appropriate safeguards under Article 46 of the GDPR, such as the conclusion of SCCs, have been implemented, or handles the information pursuant to Article 49(1)(b) or (c) of the GDPR.
Article 6 (Rights of Data Subjects)
Users have the following rights with respect to their personal information held by the Company. Requests to the Company based on these rights may be directed to the Company's inquiry desk.1. Right to be informed: You may obtain information about the processing of your personal information.2. Right of access: You may confirm with the Company and access the personal information that the Company holds about you. Please refer to Article 13 (Disclosure of Personal Information) for details.3. Right to rectification: You may request the correction of inaccurate, incorrect, or incomplete personal information. Please refer to Article 14 (Correction and Deletion of Personal Information) for details.4. Right to erasure: If personal information is no longer necessary or its processing is unlawful, you may request the erasure of personal information. Please refer to Article 14 (Correction and Deletion of Personal Information) for details.5. Right to restrict processing: If the requirements under the GDPR are met, you may request restriction of the processing of your personal information. Please refer to Article 15 (Suspension of Use of Personal Information) for details.6. Right to data portability: You may receive your personal information in a machine-readable format and transmit it to another controller.7. Right to object: In cases where you believe that the processing of your personal information by the Company violates laws and regulations, you may file complaints or objections with the Company or the supervisory authority in your region.8. Right related to automated decision-making and profiling: You may request not to be subject to automated decision-making (including profiling) based on the processing of personal information that produces legal or equivalent effects on you.9. Right to withdraw consent: You may withdraw your consent regarding the use and processing of your personal information by the Company at any time for the future. Note that the withdrawal of consent does not affect the lawfulness of processing prior to the withdrawal.
Article 7 (Retention Period of Personal Information)
Personal information of Users held by the Company will be safely deleted one week after the User's use of the Service ends. However, information that is required to be retained for a certain period under the laws of Japan and EU member states will be deleted after the statutory retention period expires.
Article 8 (Change of Purpose of Use)
1. The Company shall change the purpose of use of personal information only to the extent that the changed purpose is reasonably recognized as being related to the original purpose.2. If the purpose of use is changed, the Company shall notify Users of the changed purpose by the method prescribed by the Company or publish it within the Service.
Article 9 (Disclosure to Ticket Sellers)
1. In connection with the sale and purchase of tickets through the Service, the Company discloses the User's name, email address, gender, age, country of residence, payment completion status, and information on past transaction history and cumulative purchase amounts with the ticket seller (hereinafter referred to as 'Disclosed Information') to third-party ticket sellers for the purpose of contract performance and the Company's legitimate interests, including the operation of events related to tickets sold through the Service (including identity verification of ticket users) and communication and confirmation necessary for transactions, and other similar purposes.0. Note that ticket sellers are unspecified third parties who use the Service, and they vary depending on the events related to the tickets sold, and therefore cannot be specified in this Policy. The names and account names of ticket sellers are indicated on the Service.2. Ticket sellers are separate personal information controllers and data controllers from the Company, processing information for their own purposes. The Company implements appropriate supervision to ensure that ticket sellers do not use the information for purposes other than those specified in the preceding paragraph.3. Ticket sellers may disclose all or part of the Disclosed Information to performers and related companies of the events related to the tickets they have sold, as designated by the ticket seller.4. Users may raise objections to the Company regarding the disclosure of their information under this Article. However, such objections may make it impossible to fulfill ticket sale contracts and use tickets.
Article 10 (Provision of Personal Information to Third Parties)
1. The Company will not provide personal information to third parties without obtaining the prior consent of the User, except in cases falling under the preceding Article or the following cases. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.- When it is necessary for the protection of human life, body, or property and it is difficult to obtain the consent of the individual- When it is particularly necessary for improving public health or promoting the sound development of children and it is difficult to obtain the consent of the individual- When it is necessary to cooperate with a national or local government body or a person entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the consent of the individual is likely to impede the execution of such affairs- When the following matters have been notified or published in advance, and the Company has filed a notification with the Personal Information Protection Commission That the purpose of use includes provision to third parties The items of data provided to third parties The means or method of provision to third parties That the provision of personal information to third parties will be stopped at the request of the individual The method for accepting the individual's request That the provision of personal information to third parties will be stopped at the request of the individual2. Notwithstanding the provisions of the preceding paragraph, the recipient of information shall not be considered a third party in the following cases.- When the Company outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use- When personal information is provided as a result of business succession due to merger or other reasons- When personal information is jointly used with a specific party, and the individual has been notified in advance or the information has been made readily accessible to the individual regarding the fact of joint use, the items of personal information jointly used, the scope of parties jointly using the information, the purpose of use by those parties, and the name of the person responsible for the management of such personal information
Article 11 (Security Control Measures)
The Company implements necessary and appropriate measures for the prevention of leakage, loss, or damage of Users' personal information and other information, and for other security management purposes.
Article 12 (Use of Information Collection Modules)
The Company uses the following information collection modules (functions incorporated into the Service for obtaining User information) for the purpose of analyzing User behavior and collecting data to improve the Service. Data collected using information collection modules is managed and processed by each service provider as an independent data controller or as a subcontractor of the Company, in accordance with each provider's privacy policy. The Company utilizes analysis results through the management screens of each service.
Through the use of these information collection modules, data described below is transmitted to the providers of each information module, and Users' personal information may be transferred outside the EU. Such transfers are conducted based on lawful cross-border transfer frameworks adopted by the providers of each information collection module (EU-US Data Privacy Framework (DPF), Standard Contractual Clauses (SCC), and other measures based on applicable laws).
- Google Analytics
Provider: Google LLC
Purpose of processing: Traffic measurement of the Service, analysis of usage, content improvement, optimization of ad delivery with profiling
Data collected: Cookie identifiers, page view history, time on site, exit pages, OS, device information, country/region estimated from IP address, referrer
Privacy Policy: https://policies.google.com/privacy
- Microsoft Clarity
Provider: Microsoft Corporation
Purpose of processing: Behavioral analysis within the Service (heatmaps, session replays), improvement of user experience
Data collected: IP address, Cookie identifiers, mouse movements, click positions, scroll depth, OS, device information, country
Privacy Policy: https://clarity.microsoft.com/privacy
- Mixpanel
Provider: Mixpanel, Inc.
Purpose of processing: Analysis of Service usage by Users, improvement of user experience
Data collected: IP address, Cookie identifiers, device information (OS, browser, etc.), page view history, time on site, operation history
Privacy Policy: https://mixpanel.com/legal/privacy-policy/
- Sentry
Provider: Functional Software, Inc.
Purpose of processing: Error monitoring and improvement of service quality
Data collected: IP address, browser information, error information during operations, request information, device information, etc.
Privacy Policy: https://sentry.io/privacy/
In addition, the Company uses advertising-related services (tags, pixels, etc.) provided by the following third parties for the purposes of ad delivery, effectiveness measurement, improvement, and remarketing. These third parties may use data obtained through the Company's websites for ad delivery, effectiveness measurement, optimization of ad delivery, and other purposes. These third parties may also associate such information with information they hold or information provided by their partners.
- Google Ads
Provider: Google LLC and its affiliates
Information obtained: Cookie and other identifiers, ad click IDs, country/region information estimated from IP addresses, device/browser information, pages viewed, referrers, click information, information related to ad impressions and conversions
Privacy Policy: https://policies.google.com/privacy
- Meta Pixel
Provider: Meta Platforms, Inc. and its affiliates
Information obtained: Cookie and other identifiers, IP address, device/browser information, pages viewed, referrers, click information, information related to ad impressions and conversions
Privacy Policy: https://www.facebook.com/privacy/policy/
- X Pixel
Provider: X Corp. and its affiliates
Information obtained: Cookie and other identifiers, click ID and other identifiers, IP address, device/browser information, pages viewed, referrers, click information, information related to ad impressions and conversions
Privacy Policy: https://privacy.x.com/ja
Article 13 (Disclosure of Personal Information)
When requested by an individual to disclose their personal information, the Company shall disclose it to the individual without delay. However, if disclosure would fall under any of the following cases, the Company may not disclose all or part of the information, and if a decision is made not to disclose, the individual shall be notified without delay. A fee of 1,000 yen per case shall be charged for disclosure of personal information.- When there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party- When there is a risk of significant hindrance to the proper conduct of the Company's business- When it would violate other laws and regulations
Article 14 (Correction and Deletion of Personal Information)
1. If a User's personal information held by the Company is incorrect, the User may request the Company to correct, add, or delete (hereinafter referred to as 'correction, etc.') the personal information through procedures established by the Company.2. If the Company receives a request from a User under the preceding paragraph and determines that it is necessary to comply with the request, the Company shall correct the personal information without delay.3. The Company shall notify the User without delay when correction, etc. has been made or when a decision has been made not to make the correction, etc., pursuant to the provisions of the preceding paragraph.
Article 15 (Suspension of Use of Personal Information)
1. If an individual requests the suspension or erasure (hereinafter referred to as 'suspension of use, etc.') of their personal information on the grounds that it has been handled beyond the scope of the purpose of use or that it was obtained by fraudulent means, the Company shall conduct a necessary investigation without delay.2. If, based on the results of the investigation under the preceding paragraph, it is determined that it is necessary to comply with the request, the Company shall suspend the use of the personal information without delay.3. The Company shall notify the User without delay when suspension of use, etc. has been implemented or when a decision has been made not to implement suspension of use, etc., pursuant to the provisions of the preceding paragraph.4. Notwithstanding the preceding two paragraphs, if suspension of use, etc. would require substantial costs or would otherwise be difficult to implement, and if alternative measures can be taken to protect the rights and interests of the User, such alternative measures shall be implemented.
Article 16 (Changes to the Privacy Policy)
1. The contents of this Policy may be changed without notifying Users, except for matters otherwise provided for by laws and regulations or elsewhere in this Policy.2. Unless otherwise specified by the Company, the revised Privacy Policy shall take effect from the time it is posted on this website.
Article 17 (Inquiry Desk)
For inquiries regarding this Policy, please contact the following desk.
Address: 1-15 New Toyo Building 3F, Motoakasaka 1-chome, Minato-ku, Tokyo
Company: TicketMe Inc.
Department: Headquarters
Inquiries: Please contact us through the inquiry form on our website
https://ticketme.co.jp/contact
Article 18 (Governing Law and Language)
This Policy shall be interpreted in accordance with Japanese law and the laws applicable in the country or region where the User resides.
Furthermore, the Japanese version of this Policy is the authoritative version. Other language versions, including English, are prepared for reference purposes only. In the event of any conflict or inconsistency between language versions, the Japanese version shall prevail.
Revised: February 25, 2026
